Payment:

All prices shown on our website are full costs of accommodation.
A deposit payment of 15% of the total cost of accommodation is required at the time of your booking.
The cleaning fee of 25 euros is also required on arrival and included in the price calculations above.

The payment of remaining balance can be done on arrival in cash or by credit card. Due to charges made by credit (and debit) card companies there is a 1.31% charge for credit card payments. Visa and Mastercard are accepted, however we do not accept Amex and Diners cards.
Please bring a photocopy of a photo ID of the person paying by credit card.

Refundable damage deposit is required upon arrival (small apartments 200 EUR / bigger apartments of 2 - 4 bedrooms 300 EUR). Refund: after check-out, once the apartment has been proved free of damage.

Cancellation Policy:

We cannot be held responsible for bad weather, illness, changes in travel plans or travel delays. In the case that confirmed booking had been made and we are notified of cancellation with short notice before the scheduled arrival, we unfortunately have to demand partial compensation.

There are no charges for cancellation if you notify us more than 30 days before arrival, and the deposit paid at the time of the booking will be returned to you. However an administrative fee of 20 euros will be retained. If we are notified of cancellation less than 30 days before arrival, the cancellation charges are as follows:

Cancellation 30 to 15 days before arrival: 20% of the total accommodation cost
Cancellation 14 to 8 days before arrival: 30% of the total accommodation cost
Cancellation 7 to 4 days before arrival: 50% of the total accommodation cost
No show or cancellation 3 days before arrival: total accommodation cost

Partial Cancellation: In case of reduction of number of guests or of number of nights, the cost of your stay will be recalculated, and will be subject to a 20 euros administration fee. The changes must be advised more than 7 days before arrival. If you notify us 7 days before your arrival or less the recalculation of price will not apply.

Please note that in the event of sickness or change of flights on last minute the cancellation cost may be covered by your travel insurance (you should check the conditions of your travel insurance for more details).

In absolute necessity, we reserve the right to change the apartment for an equivalent or better unit. In practice we rarely had this situation, like for instance if the plumbing or electric installations have a problem that cannot be fixed right away; in this case our obligation is to provide you with alternative arrangements.

Check-in and Check-out:

The standard check-in time is at 15:00 and standard check-out before 11:00.

We may be able to arrange early check in, depending on the actual situation of each reservation. We should be able to confirm the possibility of early check in on request, 2 days before scheduled arrival. For early or late check-ins and check outs, there is an extra fee as follows:
- 10 euros for arrivals after 19:00
- 40 euros for arrivals after midnight

Please make sure you don’t forget anything inside the apartment on your check out. We will do our best to help out in case you tell us you have forgotten items at the apartment, however we cannot be held responsible for their loss.

Please respect the peace in the neighborhood, the silence hours in the building and the apartment’s integrity. Thank you.

If you are driving to Brussels, please remember that if you wish to rent a car from another country, you must tell the rental company that you wish to take the car out of the country and where you want to take it to. The rental company will have to provide you with all the paperwork, including the authority to take your rental car out of the country. It is vital that you have that letter of authority and also confirmation of insurance cover. If you have a car from a country that is not part of the European Union, you will also need its green card.

Visa and other requirements for traveling to Belgium:

If you are from a country that does not need Schengen visa for Belgium (except for the other countries of the European Union), please note that your passport must be valid for a period of at least 90 days beyond the expected length of stay in Spain. Depending on the country you are from, this period might be longer, up to 6 months beyond the expected length of stay.

If you are traveling on an American, Canadian, or Australian passport or one issued by a member country of the European Union, or a country with a visa waiver agreement with Spain, no visa is required.

Please note that if you do not need visa for Belgium, your passport must be valid for a period of at least 90 days beyond the expected length of stay.

Visas are currently required for visitors traveling on Russian and African passports and from most Asian countries.